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NPS+ (Net Promoter Score)
The satisfaction and recommendation of your customers increases the profits of the company.
NPS+ (Net Promoter Score)
NPS+ is the market research solution that integrates the traditional NPS (Net Promoter Score) evaluation, with the customer experience, to improve customer satisfaction, recommendation level and customer loyalty.
Satisfied customers generate product, brand, or service recommendations with other potential customers. The Net Promoter Score (NPS) will be positive when most of the clients become promoters of the brand and the company.
The study implies, in addition to determining the recommendation index, the identification of customer’s journey, the moments of truth, and the variables that have a critical impact in the customer’s experience and the improve in the level of satisfaction and recommendation.
We help you to know …
It allows to know the most important touchpoints for the client and their impact in the NPS.
Identify the moments of truth and service gaps related to the expectations of your clients.
Identify the drivers that build and improve customer loyalty.
Determine the satisfaction level in relation to the competitors
Determine the impact on customer recommendation by improving critical variables. What if… model
Establishes a process of continuous improvement, based on the definition of KPIs of the service and sale process.
About us
We are proud to work with highly renowned companies and to be able to carry out projects with excellent results, within the financial sector, consumer durables, retail, food and beverages as well as in other industries.
ISSO 9001: 2015 IN OUR INTELLIGENCE AND MARKET RESEARCH SERVICES
SERVICE STANDARD FOR MARKET RESEARCH (ESIMM®) THIRD VERSION
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