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MAS (Master Audit Service)
Specialized audit in the point of sale.
MAS (Master Audit Service)
MAS is the specialized audit solution at the point of sale, which allows a detailed evaluation and review of the service delivery and the compliance with sales procedures established by the company.
When companies have many branches, modules or points of sale, they depend on the skills of the staff to comply with the established policies and procedures, however, this does not ensure that the service provided to the customer will be good. In order to provide with right information, promotions and offers, personal attention, etc., it is necessary reviewing periodically their compliance.
Benefits: With MAS (Master audit service) you can evaluate the following topics:
Compliance with the customer service protocol.
Reinforce the image of the company in the point of sale, established in guidelines and service standards
Identify products or services knowledge handled by the staff.
Identify right application of promotional campaigns to clients.
Verify the systems, billing procedures and customer collection are satisfactorily covered.
Verify that sales documentation is complete and accurate.
Verify compliance with the processes and quality standards in personal service.
MAS is a Master Research solution that helps you:
Contributes to compliance with the company’s sales and service policies.
Contributes to improve the performance of the company and their staff at the point of sale.
Identifies the gaps to set improvement plans and achieve the expected KPIs.
Contributes to improve customer loyalty.
About us
We are proud to work with highly renowned companies and to be able to carry out projects with excellent results, within the financial sector, consumer durables, retail, food and beverages as well as in other industries.
ISSO 9001: 2015 IN OUR INTELLIGENCE AND MARKET RESEARCH SERVICES
SERVICE STANDARD FOR MARKET RESEARCH (ESIMM®) THIRD VERSION
RELIABLE SUPPLIER BBVA.
